Operations Associate - France
Founded in Zurich in 2010, Wheely currently operates in London, Moscow, and is launching in Paris later this year. Today, the brand has established itself as the go-to chauffeur-driven app - and is experiencing rapid growth.
We are the leader in the luxury ride-hailing market, employing over 100 people and working with 3000 chauffeurs. As the UK’s highest-rated ride-hailing app, we have been featured in the Evening Standard Magazine, GQ, Business Insider, and Sphere.
As the Operations Associate you will be responsible for managing the day-to-day partner/chauffeur operations tasks. You will be hands-on, flexible and enthusiastic. Your duties will focus mainly on onboarding and accrediting partners/chauffeurs, analysing operational data, performing investigations and conducting quality checks.
- Carry out a hand-picked selection of the best partners/chauffeurs
- Explain Wheely Service Standards to partners/chauffeurs
- Work with requests and questions from new and existing partners/chauffeurs
- Ensure and assess partner/chauffeur compliance with the Wheely Service Standards by conducting:
- Quality control checks in the field;
- Data analysis and investigation;
- Resolve partner/chauffeur issues and respond to their queries
- Report to the operations team and other internal stakeholders on a weekly basis on key metrics
- Background in training or teaching is preferred
- Experienced PC user (Powerpoint, Word, Excel)
- Proficient in English (Wheely is an English-first company)
- Strong communication skills
- Highly detail-oriented
- Possesses a great understanding of the importance of customer service in the luxury industry
- Able to work in a fast-paced environment
- Knowledge of the VTC industry and geography of Paris is highly desirable
- Ability to work remotely and in the field
- We offer a highly competitive compensation package, including bonuses
- The Wheely culture is one of equity for all, which means that you will be more than just an employee. You will be a co-owner
- Free monthly Wheely rides!